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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

  • A. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
  • B. Engage Salesforce services to manage all governance and represent as the Steering Committee.
  • C. Engage a third-party company to manage all governance and represent as the Steering Committee.
  • D. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Answer: A

Explanation:
Establishing a robust Governance and Monitoring structure is essential for sustaining the long-term success of a Salesforce implementation. A Steering Committee provides strategic oversight and decision-making, ensuring that the project remains aligned with business objectives. A Center of Excellence (CoE) fosters best practices, innovation, and continuous improvement across all Salesforce clouds and functionalities. A Data Governance Council ensures data quality, security, and compliance. This comprehensive governance framework supports effective change management, promotes cross-functional collaboration, and ensures that the Salesforce ecosystem evolves in a controlled and strategic manner, consistent with Salesforce's recommendations for maintaining a healthy and effective Salesforce environment.


NEW QUESTION # 17
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

  • A. User Stories Creation with End Customers
  • B. Third-party research from well-known organizations
  • C. Jobs To Be Done Framework
  • D. Comprehensive Surveys to End Customers

Answer: D


NEW QUESTION # 18
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

  • A. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
  • B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
  • C. Stop creating leads in Sales Cloud for abandoned carts.
  • D. Put all leads from the abandoned carts in a queue.
  • E. Create an opportunity when a customer clicks a cross-sell or upsell email link.

Answer: A,B,E


NEW QUESTION # 19
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

  • A. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
  • B. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
  • C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
  • D. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

Answer: B

Explanation:
journey mapping is a process that helps understand and improve the customer experience across different touchpoints and channels. Journey mapping can help formulate the high-level business vision and desired business outcomes by:
Identifying the customer segments, personas, needs, goals, and pain points Mapping out the current state of the customer journey across different stages and channels Analyzing the gaps, opportunities, and risks in the current state Envisioning the future state of the customer journey that meets or exceeds customer expectations Aligning the future state with the business objectives, value proposition, and success metrics Prioritizing and planning the initiatives and solutions that will enable the future state
https://trailhead.salesforce.com/credentials/architectoverview


NEW QUESTION # 20
Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

  • A. Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
  • B. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
  • C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
  • D. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.

Answer: C


NEW QUESTION # 21
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